Shipping & Returns

Shipping

The products are delivered to the address indicated by the consumer on the order form.

The customer is obliged to check the condition of the packaging of the goods on delivery and to report the damages due to the carrier on the delivery note and to Teva Black Pearls Creation within one week.

The customer can, at his request, get an invoice sent to the billing address and not to the delivery address by validating the option provided on the purchase order.

As far as the shipping is concerned, we are working with the OPT (Post Office and Telecommunications of French Polynesia). As soon as we proceed with a shipment, you immediately receive an email informing you the tracking number of the package that you can follow on the site of the OPT: http://www.opt.pf/poste/recevoir / Mail-tracking /? Tx_opttracking_tracking% 5Bcontroller% 5D = TrackingController & cHash = 3a3f37d13d299b7c3385bfdbc0077f6f

The OPT

To minimize transport costs, all products of low or medium size are shipped by a post office.
Besides being economical, this service delivers between 1 to 2 week (s) depending on the destination.
For the metropolis, the OPT passes through the services of La Poste throughout France and offers you the possibility of recovering the products ordered at your post office near the delivery address in case of absence from the initial place of delivery When presenting the factor.
Concretely, if you are absent on the day of delivery, your postman will leave you a notice in your mailbox, which will allow you to withdraw your parcel at your post office during business hours, within 15 days.
This is a very reliable service, however, as in any shipment, there may be a delay in delivery or the product may get lost.
In case of delay of delivery compared to the date that we indicated in the mail of dispatch, we ask you to inform us of this delay by calling us by telephone or by sending us an e-mail.
We will then contact La Poste to start an investigation.
A La Poste survey may take up to 21 days from the start of the investigation.
If during this period, the product is found, it will be re-routed immediately to your home (the majority of cases).
If the product is not found at the end of the 21-day investigation period, Swiss Post considers the package to be lost.
Only then can we send you a replacement product at our expense.
If the product (s) ordered were no longer available at that time, we would reimburse you for the amount of the products involved in the carrier's loss.
If the product (s) were still available, but had changed the selling price on the site, we would apply the new selling prices:
- or by refunding you by check of the difference,
- or by requesting an additional check for this price difference.
We decline all responsibility for the extension of delivery times due to the carrier, in particular in case of product loss or strike.

Article 1: Problems of delivery by the carrier

Any anomaly concerning delivery (damage, missing product in relation to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer.
The consumer must also confirm this anomaly by sending to the carrier within two (2) working days of the date of delivery a registered letter with acknowledgment of receipt setting out the said claims.
The consumer must send a copy of this letter by mail or by simple mail to:
Teva Black Pearls Creation - BP 6.563 - 98.703 Faaa - Tahiti - French Polynesia

Article 2: Errors of delivery

2-a:
The consumer must make a complaint to Teva Black Pearls Creation on the day of delivery or at the latest on the first working day following delivery, any claim of error in delivery and / or non-conformity of products in kind or quality The indications on the order form.
Any claims made beyond this deadline will be rejected.

2-b:
Formulation of this claim with Teva Black Pearls Creation may be made:
- priority by telephone at +689 87 27 17 54 from Monday to Friday from 9 am to 5 pm (Tahiti time)
- by logging onto our site under the heading "follow your order" where, after entering your customer number, you will be able to ask us your question through the menu "contact us" specifying well the reference of the order.

2-c:
Any complaint not made in the rules defined above and within the deadlines, can not be taken into account and will release Teva Black Pearls Creation from any responsibility towards the consumer.

2-d:
Upon receipt of the complaint, Teva Black Pearls Creation will assign an exchange number for the product (s) concerned and communicate it by e-mail, fax or telephone to the consumer.
The exchange of a product can take place only after the attribution to the consumer of an exchange number according to the approach presented above.

2-e:
In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to Teva Black Pearls Creation as a whole and in its original packaging, in Recommended, at the following address:
Teva Black Pearls Creation - BP 6.563 - 98.703 Faaa - Tahiti - French Polynesia

To be accepted, any return must be notified in advance to Teva Black Pearls Creation.
The shipping costs are the responsibility of Teva Black Pearls Creation, except in the event that it proves that the returned product does not correspond to the declaration of origin made by the consumer in the return voucher.